SmartFax Review

December 3, 2010

Introduction

SmartFax is designed for small businesses in search of a convenient and low cost solution to all their fax service needs. With today’s competitive world, faxing is essential for business communication for contracts, business proposals, and documents. Smartfax offers our customers a quality online fax solution that is reliable and cost effective.

Plans and Features

SmartFax offers two services, both with a low monthly fee of $6.95, no start-up fees, and a 30 day free trial. The SmartFax Local plan includes 250 combined pages of incoming and outgoing faxes, an assigned local fax number, 30 days free online fax storage with 30 day fax deletion options available through user account settings (faxes left in online storage longer than 30 days are charged $0.05 per fax per month), additional pages only $0.08 each, and receive faxes to 2 emails.

The SmartFax Toll Free plan offer (866) and (877) toll free numbers for no additional fee. This plan enables customer to send or receive faxes from anywhere in the continental United States.

The SmartFax Toll Free plan has all the features of SmartFax Local.

SmartFax also has an international fax service available. International faxes are billed in 60-second increments; current international rates are available through customer service.

Sending Faxes Via Email

SmartFax makes sending faxes through email simple, fast, and secure. To send a fax you basically type the recipient’s fax machine number followed by @smartfax.com in the TO field (e.g.: + area code + number + @smartfax.com). Attachments can also be applied and are included in the final fax message. The email is converted into a fax document and a confirmation email is sent once the fax is delivered.

SmartFax supports outbound faxes in the following file types: PDF, TIF, JPEG, GIF, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, HTML, Plain Text, Rich Text Format (RTF), Portable Network Graphic (PNG), and Access Snapshot (SNP). Inbound faxes can be in either a TIF or PDF format.

Faxes From Email

SmartFax has the option for customers to receive faxes through their email. When signing up for SmartFax, it is recommended to provide an email address as to where inbound faxes should be received. Notifications are sent when faxes arrive. This feature not only adds conformation but insures a good back system up for fax files.

Customer Support

SmartFax provides a frequently asked questions (FAQ’s) page that has various answers to questions such as; how an Internet fax service works, managing online faxes, how to send a fax, and the what type of files that can be faxed.

SmartFax has various ways of contact support; by phone, the billing department, technical support, and the sales department. The phone support hours are Monday through Friday from 8 a.m. to 5 p.m. PST. Higher level representatives are also available for difficult questions.

SmartFax is owned by J2 Global Communications along with eFax, RapidFax, CallWave Fax, Send2Fax, SmartFax, Fax.com, FaxMicro, OneFax and jConnect.